On Thursday I went to the office to speak with the office manager. She has been very helpful in the situation and is completely disgusted with the doctor's behavior. She tried to call around to find us another doctor to do the paperwork. Unfortunately, no one was willing to do it just with our records sent over and then the one promising doctor. One office had a ridiculous policy! They charge a $70 fee for an "adoption physical" & will not bill insurance for it so it must be paid in cash. Now, all I need done is a paper filled out confirming that blood work that was already done was negative for TB, HIV & Syphilis. Oh, & I need a copy of the doctor's license that fills out the paperwork. It sounds to me that particular office is scamming adoptive parents. There was one that would do it but did not have an appointment until August 15. What is it with doctors here in Louisiana?
After talking with the office manager, I told her that I wanted to hear from the doctor herself what the reason is that she is refusing to do the paperwork. It just baffled me that she can just refuse to do the paperwork and not give a reason to me, the office manager, or the director of the network. I was advised by the office manager, as well as the nurse practitioner in the office that it was in my best interest to be very sweet when talking with her and not to get upset. Apparently she is a tyrant that everyone is afraid of making angry. I waited until she could take a few moments from her busy schedule to speak with me. According to her, the only issue she has is she does not want to give a copy of her license, which is fine because I can obtain that myself. She gave me some dumb story about a doctor that she knew in her residency whose license was fraudulently duplicated & someone was ordering medical equipment. The person was eventually caught, blah blah blah. I asked her "If that is that is the only part you are unwilling to do, why did you refuse to fill out my other form about the blood work?" She said that she thought it would be best if she did not do any of it since she would not give a copy of her license. I also asked her about her claiming that she never did a physical on us & showed her the copies of the physicals she filled out for our home study. She denied that & said that her words were that I was never billed for a physical. That was not what the office manager told me she said, but I did not argue with her. But, I do not work in her billing department. It is not my fault. I questioned why I was never called as she has had my paperwork since July 9. She said she made notes for someone to call me & I should have been called. I called every day this past week, please do not insult my intelligence lady. She refused to talk to me for what ever reason. I wanted so badly to tell her how horrible of a person she is. But I did not. She agreed to do the paper work but it would not be ready until the following day. I told her that I have been waiting almost 3 weeks & I wanted to leave the office with it today. She started complaining about how she is fully booked, does not get home until 7:30, she has a 2 year old, she has an appointment she will miss today. It sounds to me she needs to choose another profession! She is the one who chose to be a doctor. I told her to please read the directions to ensure the papers are done correctly. It must be perfect. She said she would have the office manager help her type it. I had no choice but to get it the next day because she refused to do it then. When I picked it up the next day, I knew immediately it would be rejected. She wrote over words she messed up, which is explicitly in the directions not to do. She is now out of town for a week. I am convinced she did this on purpose. So now I will type it for her so all she has to do is sign her name. I would hope there is no way she can mess that up!
Sunday, July 29, 2012
Wednesday, July 25, 2012
Our doctor is a TROLL!
We have run into a problem with our doctor. It all started because she does not want to give a copy of her medical license for our dossier paperwork. She filled out our physical exam sheets for our home study in May, which require nothing else. For the dossier, we are required to have blood work for HIV, Syphilis & TB. Our doctor gave us the orders and we had the blood work done. In fact, my husband had to do it twice because the first time the blood was mishandled and everything came back "abnormal." We dropped off the paperwork to be filled out on July 9th. When I initially approached her about the paper work and needing a copy of her license, she told me that she can not just give out that information and that she would be willing to send it to the organization I am working with. When we dropped off the paperwork, I gave her a contact name of someone from RR but I still needed her to sign the coversheet stating that it was a copy of her license and it would need to be notarized. Two weeks go by and I hear nothing. I called the office and was told that the paperwork was on her desk and she would get to it when she could. I called back a couple of days later and was numerous things. First, when my file was looked at, I was told that my paperwork had been completed on May 16 and picked up. I explained that she did fill out my paperwork for my home study, and the paperwork I need done is for my dossier. At that point I was told that I would receive a return call when they could figure out what was going on. I did not receive a phone call. I called back the next day and was told that the office manager had my paperwork and would call me after lunch. When 3:00 came, I decided to call back to see if she was back from lunch. I was put on hold. The Pediatric Nurse Practitioner that works in the office got on the phone and asked if she could be of any assistance. She explained that she herself has gone through a foreign adoption so she knows what I am going through. I told her what was going on. I also explained that if needed, I found a website where I can order a copy of the doctor's license for $10 since it is PUBLIC RECORD but I would still need the doctor to sign the cover sheet stating it was a copy of her license. She put me on hold while she tried to reason with the doctor. At this time, the director of the hospital was also in the office. In the words of the nurse practitioner, he was "appalled" by the doctor's behavior and offered to pay for the copy of the license. I was told that the doctor will fill out the paperwork, but has not said when she will do it and she still will not give a copy of her license. I was advised by the nurse practitioner to go to the office and ask for the paperwork instead of waiting to be called. Well today I showed up. The paperwork was not there. The office manager took it home because she is trying to do everything in her power to figure out how to get the paperwork done. She was the nicest person ever and apologized over and over for the doctor's behavior. She could not give any reason why the doctor is doing this. Further, the doctor is refusing to do any of the paper work because she is now saying that she has never done a physical on either of us. This is an outright LIE! I have copies of the examination forms she filled out for our dossier. Also, she gave us the orders for the tests required by the country we are adopting from! How else would we have obtained orders for blood work? I have been assured by the office manager that she will do everything she can to get my records and get another doctor to do the paperwork. She is also trying to figure out why the paperwork was dropped off on July 9th and it is now the 25th and the paperwork is not done. Besides the copy of her license, there is a form that needs to be filled out. It is so simple! She just needs to write or type "negative" on the blood test lines & there is a space for other medical conditions. Since we both have asthma & allergies, the ICD-9 codes for those need to be filled in on that line. Does that sound so hard? I am baffled as to why she is acting this way and completely lying. It is absolutely awful and those she works with know this as well. They have apologized over and over and can not explain her actions. She refuses to speak to me. This should be resolved tomorrow but I am still just in awe how hateful a doctor, who is supposed to help people is acting.
In other news, we received confirmation that our USCIS application was received today, so now the count down begins until our dossier is complete!
In other news, we received confirmation that our USCIS application was received today, so now the count down begins until our dossier is complete!
Thursday, July 19, 2012
Home Study Complete!!!
First I would like to apologize for it taking so long to update. We have recently moved, Rachelle has taken on a second job to help pay for the adoption & the kids are out for the summer. We have been busy!
Our social worker delivered our completed home studies today! We went & got our cashier's check for our USCIS application. It will likely be mailed tomorrow. It is storming & I want to bring it to the post office directly.
Other News....
Rachelle turned 29 Sunday
We will hopefully have some updated pics of our little one by next month :) Another adopting family will be traveling to the same orphanage.
We will be holding some fundraisers very soon. Our FSP has been at a stand still for quite some time. Please share our story to help us bring our little one home :)
I would like to say how incredibly wonderful the RR team is! I always have questions which are answered within minutes. My social worker was very impressed with Nancy and the other team members for their expertise in creating the home study document. I do not think I could have paid for a better team of people to help in my adoption!
Our social worker delivered our completed home studies today! We went & got our cashier's check for our USCIS application. It will likely be mailed tomorrow. It is storming & I want to bring it to the post office directly.
Other News....
Rachelle turned 29 Sunday
We will hopefully have some updated pics of our little one by next month :) Another adopting family will be traveling to the same orphanage.
We will be holding some fundraisers very soon. Our FSP has been at a stand still for quite some time. Please share our story to help us bring our little one home :)
I would like to say how incredibly wonderful the RR team is! I always have questions which are answered within minutes. My social worker was very impressed with Nancy and the other team members for their expertise in creating the home study document. I do not think I could have paid for a better team of people to help in my adoption!
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